Silver Jewelry FAQs

Brittono's Collection FAQ Page

Shipping Info

 All orders are shipped within 2-4 business days of cleared payment and are usually received within 7-14 business days of shipping unless expedited shipping is purchased. You will receive an email as soon as we ship your order with tracking information. If you placed your order through our Facebook Messenger store, you will receive order updates through messenger.

Domestic Shipping Rates:
FREE Standard Shipping on all orders $25 or more 
$3.95 Standard Shipping on all orders under $24.99
$12.95 Priority Shipping
$14.95 Express Shipping
$28.95 2-Day Shipping
$50.00 Overnight Shipping

Refund and Cancellation Policy

 Refunds are extended in light of an error on our part or if for an unforeseen reason a product became unavailable. Refunds under these circumstances are for 100% or for the full value of your purchase. Exchanges are accepted if the product arrives damaged. Please note that requests for refunds or exchanges must initiate by email within 7 days of receipt of the product. A Return Authorization (RA) number must be provided by us and you need to write that RA number on the first line of the address label used to mail the product back to us. The product must be received within 7 days of notification of intent to return. Please note that we only ship within the USA.

The following terms would apply:

  • There is up to a 25% restocking fee which will be deducted from the corresponding Credit amount.
  • Customer must bear the freight and/or postage cost for returning the product/s.
  • Product/s should be in the same condition as when sent, that is unused and in the original box and/or packaging.
  • Credit will be granted once the product/s is placed back into inventory.
  • The credit applies only to the product. It does not cover original postage or freight.

Cancellations of orders must be received within 2 hours of the order being placed.

Privacy Policy

OUR PRIVACY PLEDGE
We value our customers’ trust, which is why we pledge to respect your privacy. All the information that you provide will be protected and treated with the utmost confidentiality, and will not be handed over, disclosed or sold. From time to time we may revise this Privacy Policy; please review it periodically so that you are up to date on our policies and practices.


THE INFORMATION THAT WE COLLECT WHEN PURCHASING
We request only the necessary information to process your order. The information needed will ultimately depend on the payment method you choose.

PayPal: When paying with PayPal, you will not provide any of your financial information. We will ask for your e-mail address (to communicate with you only in relation to the transaction) and your shipping address.


PCI COMPLIANCE

Brittono's Collection is certified Level 1 PCI DSS compliant, the highest level of security certification.

This certification signifies our compliance is within standards of security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of cardholder data.


SSL CERTIFICATE

Brittono's Collection uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers. This connection protects your sensitive data.

All pages, content, credit card, and transaction information is protected by the same level of security used by banks and updated and verified daily.


OTHER NON-PERSONAL INFORMATION
We collect information regarding the pages visited and which links were "clicked". Like most web sites, we collect such information by using small bits of information, known as "cookies".


WHAT ARE COOKIES?
Cookies are small text files that are stored on a user’s web browser. Cookies are entirely ‘passive’ and do not contain software programs, viruses, or spyware. They create a link from one’s web browser to a specific site. The link serves a purpose only if one returns to that site. If not, cookies expire. Cookies identify a user within a site’s database but handle no information beyond that which the user provides (our cookies do not store financial data, cannot obtain data from your hard drive or from anywhere in your computer). The idea behind cookies is to deliver a pleasant online experience. They are useful. Cookies allow us to track how many people visited our site, from what geographic locations, and the pages they saw enabling us to assess the areas that need more emphasis, improvement or deletion.


An example of a cookie is on Amazon.com. When a registered user comes in, a personalized message is shown:

"Hello, Joan Smith, we have new book recommendations for you."
The cookie recognizes the user and recommends books based on her personal profile. Amazon, like the overwhelming majority of retail websites, uses cookies.

All browsers allow you to refuse cookies. Please consult your browser’s tools for instructions on how to deactivate cookies.


ACCEPTANCE OF TERMS
By using this site, you signify your assent to us. If you do not agree to this policy, please do not use this site.

Brittono's Collection, Beautifully Unique Silver Jewelry

Our uncommon and beautiful 925 Sterling Silver Jewelry comes to you from around the world. Our collections are tailored to meet many different styles, offering big-city trends with small-town service.